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CaverFlo

Refund Policy

At CaverFlo, we are committed to ensuring the satisfaction of our customers and we stand behind our product with a 100% satisfaction guarantee.

If you are not completely satisfied with your purchase, our returns and refund policy outlines the process for requesting a return or refund.

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Money Back Guarantee

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  • Guarantee Period: If you are not satisfied with your purchase, you can return the product within 30 days of purchase for a full refund, no questions asked.

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  • Damaged Goods Policy: Should your CaverFlo order arrive damaged, please inform us within 48 hours of receipt to arrange for a return, replacement, refund, or credit. If the damage is evident upon delivery, please record the condition on the delivery documentation or refuse the package. Contact us immediately if you refuse a delivery. We are unable to accept damage claims for items that have been in your possession for more than 48 hours.

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Returns

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  • Return Process: To initiate a return, please contact us at zain@liongroup.com.au. Provide your order number and the reason for your return, though under our money back guarantee, no explanation is needed.

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  • Return Shipping: Return shipping costs will be covered by us. We will provide you with a prepaid shipping label.

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Refunds

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  • Refund Processing: Upon receipt and inspection of the returned item, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days.

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  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, then contact your bank or credit card company. It may take some time before your refund is officially posted.

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Exchanges

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zain@liongroup.com.au and send your item to: PO Box 863 Stanhope Village NSW, 2768.

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Contact Us

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For more information about our returns and refunds policy, or if you have any questions, please contact us at zain@liongroup.com.au.

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